Most of our items are priced with free shipping included anywhere in the US.

Shipping quotes can be found at checkout for any items not priced with shipping included.

Some large items that ship via LTL freight. Shipping on these items is NOT free. We will reach out with a shipping quote within one business day of your order being placed.

 

Freight Shipping:

• Our larger parts are shipped via LTL freight to the address on file with the customer's order.
  
• Engines, transmissions, seats, bumpers, hatches/trunk lids
• Freight shipping prices shown are for delivery to a residential address with lift gate service.
• Tracking info will be provided for these shipments, but updates are slow or often not available at all. Customer should be prepared to be proactive in contacting the freight company for information related to their package once it has been shipped.
• We can sometimes offer shipping to a carrier terminal local to the customer in an attempt to reduce shipping costs. If this method is chosen the customer MUST be prepared to pick up their shipment ASAP upon arrival at the terminal.
• Any additional storage fees, limited access fees or other costs associated with the shipment that are charged to us will be passed on to the customer.

 

Damaged Shipments:

We offer package protection through Route that can be purchased at checkout on our website and mobile app. Route offers a complete package protection service that allows the customer to manage their own damage claims process quickly and easily from the Route mobile app. All shipping related claims for orders utilizing Route package protection must be submitted by the customer through the Route platform.

If Route package protection is not selected by the customer One Love Auto Group is NOT liable for any shipping related issues including package loss and damage.

We WILL assist in the claim process in every way possible, including filing the claim with the carrier on the customer's behalf. Damage must be reported to us within five days of receipt. Items reported after the five day mark will NOT be eligible for a claim.

We WILL NOT issue any refunds until a claim has been approved by the carrier. UPS typically requires up to eight business days from the time the claim is started. USPS can require from five to ninety business days, depending on your country's time requirement that has been set forth.

If a package arrives damaged you MUST contact us immediately with the following information:

• Order number/Tracking number
• Pictures of the packaging including packaging material, damage to the box and the seal on the underside of the box
  
• Pictures of the item showing any and all areas of damage
• Picture of the shipping label on the box